Privacy Policy

Last Updated: June 10, 2025

Nicholas Nagle, operating as PainterCRM ("us", "we", or "our") operates the PainterCRM web application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Company name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Payment information (Note: We use third-party payment processors like Stripe. We do not directly store or have access to your full credit card details.)

User Content

We also collect the content and information you create, upload, or receive from others when using our services. This includes things like client details, project notes, estimates, and invoices you create within PainterCRM ("User Content").

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies (like beacons and tags) to track the activity on our Service. You can instruct your browser to refuse all cookies, but if you do, you may not be able to use some portions of our Service. We use Session, Preference, and Security Cookies to operate our Service.

2. Use of Data

PainterCRM uses the collected data for various purposes:

• To provide and maintain our Service.
• To manage your account and provide you with customer support.
• To process your subscription payments.
• To notify you about changes to our Service.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service and to detect, prevent, and address technical issues.
• To integrate with third-party services you authorize, such as using the Google API to send emails on your behalf from within the Service. We will only use the data retrieved from these services in compliance with their respective privacy policies and for the explicit purpose of providing the authorized functionality.
• To provide you with news and special offers unless you have opted out.
• To comply with our legal obligations.

Important Note on User Content: We will not use your specific User Content (such as your client lists or financial data) for any purpose other than providing the Service to you, for troubleshooting, or as required by law. We do not sell your User Content to third parties.

3. Data Storage and Transfer

Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state or country. Our primary hosting providers are in the United States.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Nicholas Nagle, operating as PainterCRM will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4. Disclosure of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, prevent wrongdoing, or protect the personal safety of users.

Service Providers

We employ third-party companies ("Service Providers") to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to use it for any other purpose. Examples include:

• Cloud Hosting: Microsoft Azure, Google Cloud Platform
• Payment Processing: Stripe
• Email Services: Microsoft Azure, Google
• Analytics: Google Analytics

Business Transfer

If we are involved in a merger or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred.

5. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, such as encryption and secure software development practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations. Upon account termination or your request, we will take reasonable steps to delete or anonymize your Personal Data.

7. Your Data Protection Rights

PainterCRM aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• You can access, update, or request deletion of your Personal Data directly within your account settings. If you are unable to perform these actions yourself, please contact us to assist you.
• You may have additional rights depending on your location, such as the right to object to processing, the right to restrict processing, and the right to data portability.
• If you are a resident of the European Economic Area (EEA) or California (under CCPA/CPRA), you have specific statutory rights, and we will endeavor to comply with such rights as applicable.

Please note that we will ask you to verify your identity before responding to such requests.

8. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: nicholasnagle9@gmail.com